Legal

Terms of Service

Last updated: January 15, 2025

1. Acceptance of Terms

By accessing or using any TalkNWear products, services, website, or mobile application, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms apply to all visitors, users, and others who access or use our services.

2. Products & Pre-Orders

Pre-Order Terms

When you place a pre-order for a TalkNWear device, you are reserving a unit for future delivery. By pre-ordering, you agree to the following:

  • Pre-order pricing is a limited-time offer and may change at any time
  • Your payment method will be charged at the time of pre-order
  • Shipping dates are estimates and may be subject to change
  • You may cancel your pre-order for a full refund at any time before shipment

Product Specifications

We strive to provide accurate product descriptions and specifications. However, we reserve the right to modify product features, designs, or specifications prior to shipment. Significant changes will be communicated to pre-order customers via email.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the device or services in any way that violates applicable laws or regulations
  • Attempt to reverse-engineer, decompile, or disassemble the TalkNWear device or software
  • Use the translation services to facilitate illegal activities or harm others
  • Interfere with or disrupt the services or servers connected to the services
  • Share your account credentials with third parties
  • Modify, adapt, or hack the device to alter its intended functionality
  • Use automated systems or bots to access our services

4. Intellectual Property

The TalkNWear device, companion application, translation algorithms, and all related content, features, and functionality are owned by TalkNWear, Inc. and are protected by international copyright, trademark, patent, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of TalkNWear, Inc.

5. Warranty & Returns

Limited Warranty

TalkNWear devices come with a 1-year limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal use. This warranty does not cover:

  • Damage caused by misuse, abuse, or accidents
  • Water damage beyond IPX5 rating specifications
  • Normal wear and tear
  • Modifications or repairs by unauthorized third parties
  • Software issues caused by unofficial firmware

30-Day Money-Back Guarantee

If you are not satisfied with your TalkNWear device, you may return it within 30 days of delivery for a full refund. The device must be in its original condition with all included accessories. Return shipping is free for domestic orders.

6. Translation Accuracy Disclaimer

While TalkNWear utilizes state-of-the-art AI translation technology, no machine translation is 100% accurate. Translations may contain errors or inaccuracies, particularly with idiomatic expressions, slang, dialects, or low-resource languages. TalkNWear is not liable for any damages, losses, or misunderstandings resulting from translation inaccuracies. The device is intended as a communication aid, not a replacement for professional interpretation in critical situations (medical, legal, or safety-related).

7. Limitation of Liability

To the maximum extent permitted by law, TalkNWear, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of our services.

In no event shall our total liability to you exceed the amount you paid for the product or service giving rise to the claim.

8. Subscription & Language Packs

All TalkNWear devices include lifetime access to online translation services at no additional cost. Offline language packs are available based on your device tier:

  • Lite: Up to 5 offline language packs included
  • Pro: Up to 15 offline language packs included
  • Enterprise: Unlimited offline language packs included

Additional offline language packs may be available for purchase in the future. We will notify existing customers of any changes to our pricing model.

9. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our services will immediately cease.

All provisions that should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be communicated via email at least 30 days before they take effect. Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: legal@talknwear.com

Address: TalkNWear, Inc., 548 Market Street, San Francisco, CA 94104

Contact Form: talknwear.com/contact